HELP DESK / RESPONSE TARGET 02 DAYS
Support
Help with projects, exports, purchases, and privacy.
Tell us what happened.
Contact wow@ooooomo.com. Include the Popcafe version, iOS version, device model, and a short description of what happened. Do not attach private project media unless it is necessary and you choose to share it.
01 / FIRST CHECKS
Before contacting support
- Open Popcafe → Guide → Copy Support Info and include the copied technical details.
- Confirm that the device has sufficient free storage before importing or exporting large media.
- For photo access, open iOS Settings → Popcafe → Photos.
- For subscription access, open Popcafe Settings → Restore Purchases.
02 / STOREKIT
Purchases and refunds
Purchases are processed by Apple. Use Restore Purchases in Popcafe to restore an eligible subscription. Refund requests are handled by Apple at reportaproblem.apple.com.
03 / LOCAL PROJECTS
Keep an export before a big change
Keep an exported copy of important .popcafe project packages before moving to a new device, removing the app, or installing a major beta operating-system update. When reporting a damaged project, preserve the original package and work on a duplicate.
04 / PRIVACY
Privacy requests
Send privacy questions or deletion requests to wow@ooooomo.com with the subject “Popcafe Privacy Request”. Describe the request and the country or region relevant to it. Do not send identity documents unless we specifically explain why verification is legally required.
Analytics and crash reporting can be disabled immediately in Popcafe Settings. Popcafe has no account system, and optional analytics use anonymous identifiers, so we may not be able to locate historical records without an identifier that the user voluntarily supplies.
STATUS / SERVICE
Response time
We aim to acknowledge support and privacy requests within 2 business days. Complex requests may take longer, but we will provide an update when possible.
05 / CONTACT
Operator
OMO LabSupport: wow@ooooomo.com
Privacy: wow@ooooomo.com